Refunds and Replacements

Get help with a paid order

If a file is hard to access or differs from the package you ordered, share your order reference, package name and a brief description with support. The team can review the purchase terms and help you find the next step, including a replacement or refund where applicable. Use the email address associated with the order and keep payment details private.

Know what to expect

For paid purchases, refer to the terms supplied with your order and any rights available under applicable law. Demo checkout is free and generates a sample receipt.

The sample file and package coverage details are available to review before choosing a list.

For questions, contact support or email support@buydoctorlist.com.